Privacy Policy

Effective Date: August 11, 2026
Last Updated: August 11, 2026

Vega CRM LLC, doing business as Vega Command ("Vega Command," "we," "us," or "our"), respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, create an account, request information, communicate with us, or use our products and services.

Information We Collect

We may collect information that you voluntarily provide to us, including:

Name

Business name

Email address

Telephone or mobile number

Mailing or business address

Account and profile information

Information submitted through forms, demonstrations, consultations, or support requests

Communications you send to or receive from us

Payment and transaction-related information

Information necessary to provide and support Vega Command services

We may also automatically collect certain technical information when you interact with our websites or services, such as IP address, browser type, device information, usage information, and similar technical data.

How We Use Your Information

We may use information we collect to:

Provide and administer Vega Command products and services

Create and maintain customer accounts

Respond to inquiries and support requests

Schedule demonstrations, consultations, and appointments

Send account, service, billing, security, and operational notifications

Provide customer service

Communicate about products, services, features, and offers when permitted

Improve our website, software, services, and customer experience

Prevent fraud, abuse, and unauthorized access

Maintain security and regulatory compliance

Fulfill legal and contractual obligations

SMS and Mobile Messaging Privacy

When you provide your mobile telephone number and consent to receive SMS or MMS communications from Vega CRM LLC or Vega Command, we may use that number to send communications you have agreed to receive. These may include customer service communications, account notifications, appointment reminders, onboarding messages, service updates, and marketing communications when you have provided the appropriate consent.

Mobile information, including mobile phone numbers and SMS consent records, will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

We may disclose information to service providers that assist us in delivering communications or operating our services, but only as necessary to provide those services on our behalf.

SMS consent is not shared with third parties or affiliates for marketing purposes.

Message frequency may vary depending on your relationship and interactions with Vega Command. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to a message. You may reply HELP for assistance.

Consent to receive marketing text messages is not a condition of purchasing our products or services.

How We Share Information

We may share personal information with trusted vendors and service providers that perform services on our behalf, such as:

Cloud and software infrastructure providers

Communications providers

Payment processors

Hosting and technology providers

Analytics and security providers

Professional advisers

These providers may access information only as reasonably necessary to perform services for us and are expected to appropriately safeguard that information.

We may also disclose information when required by law, regulation, legal process, or governmental request, or when reasonably necessary to protect Vega CRM LLC, our customers, users, or others.

We do not sell or share mobile phone numbers or SMS opt-in consent information with third parties for their marketing or promotional purposes.

Cookies and Similar Technologies

Our websites and applications may use cookies and similar technologies to operate our services, remember preferences, understand website usage, improve performance, and maintain security.

Your browser may allow you to control or disable certain cookies. Disabling cookies may affect the functionality of some portions of our services.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No electronic transmission or storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.

Your Choices

Depending on applicable law, you may have rights concerning your personal information, including requesting access, correction, or deletion of certain information.

You may also unsubscribe from marketing email communications using the unsubscribe mechanism provided in those communications.

For SMS communications, reply STOP to opt out.

Third-Party Services and Links

Our websites or services may contain links to third-party websites, applications, or services. Vega CRM LLC is not responsible for the privacy practices of third parties. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Vega Command's services are intended for businesses and adults and are not directed toward children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, business practices, technology, or legal requirements.

When changes are made, we will update the "Last Updated" date displayed at the top of this policy.

Contact Us

Questions or requests regarding this Privacy Policy may be directed to:

Vega CRM LLC
Vega Command
240 New York 31
Macedon, New York 14502
United States

Phone: (239) 932-8306
Email: [email protected]