1. About Vega CRM

Vega CRM provides customer relationship management, business automation, artificial intelligence, communications, digital marketing, consulting, and related technology services designed to help businesses manage leads, customers, communications, workflows, and business operations.

Website: https://vegacrm.app
Phone / SMS: (239) 932-8306
Email: [email protected]
Business Address: 42041 Cypress Parkway Suite 4 PMB 47 Babcock Ranch 33982

2. Eligibility

You must be at least 18 years old and legally capable of entering into a binding agreement to purchase or use Vega CRM business services.

By using our services, you represent that the information you provide is accurate and that you have authority to enter into agreements on behalf of yourself or the business you represent.

3. Use of Our Website and Services

You agree to use Vega CRM services only for lawful business purposes.

You may not use our website, software, communications systems, or services to:

Violate applicable laws or regulations

Send unlawful, deceptive, fraudulent, abusive, or unsolicited communications

Engage in spam or unauthorized marketing

Infringe intellectual property rights

Attempt to gain unauthorized access to systems or accounts

Distribute malicious software

Interfere with the operation or security of our services

Misrepresent your identity, organization, products, or services

Use customer information without appropriate authorization or consent

We reserve the right to suspend or terminate access when we reasonably believe our services are being misused.

4. Customer Responsibilities

Customers are responsible for the content, contacts, data, campaigns, automations, workflows, and communications they create or distribute through Vega CRM services.

If you use Vega CRM to communicate with your own customers, prospects, or leads, you are responsible for obtaining all legally required permissions and consents before sending communications.

This includes compliance with applicable telecommunications, privacy, email marketing, advertising, and consumer-protection requirements.

Customers are responsible for maintaining appropriate records of consent where required.

5. SMS Messaging Terms

Vega CRM may offer SMS and MMS messaging programs for prospective customers and existing customers who provide appropriate consent.

By providing your mobile number and affirmatively opting in to the applicable messaging program, you consent to receive text messages from Vega CRM at the mobile number you provide.

Depending on the type of consent you provide, messages may include:

Responses to inquiries

Lead follow-up

Appointment confirmations

Appointment reminders

Customer support communications

Account notifications

Service updates

Billing or service-related notifications

Educational communications

Marketing messages

Promotional offers

Message Frequency

Message frequency varies depending on your interaction with Vega CRM, the services you request, your appointments, support activity, and your communication preferences.

Message and Data Rates

Message and data rates may apply.

Your wireless carrier's standard messaging, data, or other charges may apply to messages sent or received through the Vega CRM SMS program.

Marketing Consent

Consent to receive marketing or promotional SMS messages from Vega CRM is not a condition of purchasing any product or service.

Where applicable, Vega CRM uses separate consent for promotional communications and transactional or customer-service communications.

How to Opt Out

You may stop receiving SMS messages at any time by replying:

STOP

After you submit an opt-out request, you may receive a confirmation that you have been unsubscribed.

We will not send additional messages covered by that opt-out unless you subsequently provide consent to receive them again or a communication is otherwise permitted by applicable law.

Other standard opt-out keywords may also be recognized by our messaging provider.

How to Get Help

For assistance with SMS communications, reply:

HELP

You may also contact Vega CRM at:

(239) 932-8306

or

[email protected]

Supported Carriers

SMS delivery is subject to your wireless carrier and network availability.

Wireless carriers are not liable for delayed or undelivered messages.

Delivery of any SMS or MMS message is not guaranteed.

Changing Your Mobile Number

If you discontinue or change your mobile telephone number, you agree to opt out of Vega CRM SMS communications before relinquishing the number when reasonably possible.

This helps prevent communications intended for you from being delivered to a subsequent owner of that telephone number.

6. SMS Consent and Privacy

Vega CRM respects the privacy of SMS subscribers.

Mobile information will not be sold, rented, or shared with third parties or affiliates for their independent marketing or promotional purposes.

SMS opt-in information and consent will not be shared with third parties for their marketing purposes.

Information may be provided to vendors and service providers that help Vega CRM operate its communications systems when reasonably necessary to provide the requested service.

Our collection and use of personal information are further described in our Privacy Policy. Privacy Policy: https://vegacrm.app/privacy-policy-page

7. Automated Communications

Some communications from Vega CRM may be generated or delivered using automated technology, CRM workflows, artificial intelligence, or similar systems.

Providing consent to receive communications does not require you to purchase Vega CRM services unless otherwise specifically stated for non-marketing communications associated with an existing service relationship.

You remain responsible for reviewing communications and contacting Vega CRM if you believe a message was sent to you in error.

8. Email Communications

By providing your email address and requesting information or services, you may receive transactional, customer-service, educational, or other communications associated with your relationship with Vega CRM.

Where required, promotional email communications will provide an unsubscribe mechanism.

Unsubscribing from marketing email does not necessarily prevent delivery of essential transactional or service-related communications.

9. Services and Availability

We may modify, update, improve, discontinue, or replace features of our website or services periodically.

We do not guarantee that every feature or service will always be available, uninterrupted, error-free, or compatible with every third-party service.

Scheduled maintenance, internet outages, telecommunications disruptions, third-party failures, security events, or circumstances beyond our reasonable control may affect availability.

10. Third-Party Services and Integrations

Vega CRM services may integrate with or rely on third-party platforms, telecommunications providers, payment processors, artificial intelligence providers, hosting companies, APIs, and other technologies.

Third-party services are governed by their own terms and privacy policies.

Vega CRM is not responsible for third-party outages, service changes, policies, restrictions, suspensions, or acts outside our reasonable control.

11. Fees, Billing, and Payments

Certain Vega CRM products and services require payment.

Pricing, billing intervals, implementation fees, subscriptions, service packages, cancellation provisions, and other commercial terms may be stated in a separate order form, service agreement, proposal, checkout page, invoice, or subscription agreement.

By purchasing a paid service, you authorize the applicable charges disclosed during the purchasing process.

Unless otherwise stated in a separate written agreement, customers remain responsible for all charges incurred before cancellation becomes effective.

12. Intellectual Property

The Vega CRM website, branding, software, systems, workflows, documentation, graphics, designs, content, trademarks, service marks, and other proprietary materials are owned by Vega CRM or its licensors unless otherwise indicated.

You may not reproduce, distribute, modify, sell, sublicense, reverse engineer, or commercially exploit proprietary Vega CRM materials without written permission, except as permitted by law or an applicable written agreement.

13. Customer Content

You retain ownership of content and business data you lawfully provide to Vega CRM, subject to any rights necessary for us to provide our services.

You represent that you have the legal right to provide and use such information.

You grant Vega CRM the limited rights reasonably necessary to host, process, transmit, store, and otherwise handle customer information for the purpose of providing requested services.

14. No Guarantee of Business Results

Vega CRM may provide tools, technology, automation, marketing services, consulting, strategies, recommendations, or other resources intended to improve business operations.

However, we do not guarantee:

Revenue

Sales

Lead volume

Conversion rates

Search rankings

Customer acquisition

Profitability

Business growth

Specific financial results

Business outcomes depend on numerous factors outside Vega CRM's control.

15. Disclaimer of Warranties

To the extent permitted by applicable law, Vega CRM services are provided on an "as available" basis.

We do not guarantee that services will be uninterrupted, error-free, completely secure, or suitable for every business purpose.

Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Vega CRM will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of or inability to use our website or services.

This may include lost profits, lost revenue, lost opportunities, lost data, business interruption, or similar losses.

Any limitations are subject to rights that cannot legally be waived or limited under applicable law.

17. Indemnification

To the extent permitted by law, you agree to indemnify and hold Vega CRM harmless from claims, damages, liabilities, or expenses resulting from your unlawful use of our services, violation of these Terms, infringement of third-party rights, or unauthorized communications sent using our systems.

18. Termination

Vega CRM may suspend or terminate access to services if a customer materially violates these Terms, applicable law, carrier rules, platform policies, payment obligations, or other agreements governing their Vega CRM account.

Customers may terminate services according to the cancellation provisions applicable to their particular subscription, proposal, service agreement, or order.

19. Privacy

Your use of Vega CRM is also subject to our Privacy Policy.

Please review our Privacy Policy for information regarding how we collect, use, protect, and disclose personal information.

Privacy Policy: https://vegacrm.app/privacy-policy-page

20. Changes to These Terms

We may update these Terms periodically to reflect changes to our services, technology, communications practices, or legal obligations.

When material changes are made, we may update the effective date displayed at the top of this page.

Your continued use of Vega CRM after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by applicable law.

21. Governing Law

These Terms are governed by the laws applicable to Vega CRM and its contracting entity, without regard to conflict-of-law principles, except where applicable consumer law requires otherwise.

Any specific dispute-resolution, venue, arbitration, or governing-law requirements contained in a separate written Vega CRM service agreement will control with respect to that agreement.

22. Contact Us

Questions about these Terms, SMS communications, or Vega CRM services may be directed to:

Vega CRM

Website: https://vegacrm.app

Phone / SMS: (239) 932-8306

Email: [email protected]

Business Address: 42041 Cypress Parkway Suite 4 PMB 47 Babcock Ranch 33982

For SMS assistance, reply HELP.

To stop receiving SMS messages, reply STOP.